Main telephone lines are open for queries Monday to Friday 08:00 – 18:30

Health Centre - Main Line 01708 343991.

Heaton Avenue - Main Line 01708 343300.

Heaton Avenue Surgery will be closed on Wednesdays from 13:00. Telephone lines will be diverted to The Health Centre.

During this time you may attend the Health Centre for any queries you may have.

All calls to and from the practice are recorded for training and monitoring purposes.

If you need an urgent appointment contact the practice during opening hours between Monday to Friday 8am to 6.30pm or follow this link to submit a request Contact us about your request (accurx.com). 

When the practice is closed, please ring NHS 111 or use NHS 111 online and they can help you with booking an urgent GP appointment.

Routine and urgent appointments are provided in the evening and weekends.

You should only attend A&E if you need immediate care for something that is very serious or life-threatening. If your condition isn’t life-threatening, in many cases you could be seen faster by using other local services in your community.

If you feel unwell or have a minor injury, your local pharmacy can also offer advice and some medicines. Many pharmacies are open late and at the weekends, and you do not need an appointment to be seen. Find your nearest pharmacy.

If you live in Barking and Dagenham or Havering, you can also get help with minor injuries and illnesses at our community Urgent Treatment Centres at Barking Community Hospital and Harold Wood Polyclinic. These are open 8am-9pm, seven days a week. You can call NHS 111 to book an appointment or walk in and wait to be seen. 

If you are feeling overwhelmed and need urgent help because you are worried that you might harm yourself or someone else, contact your local mental health crisis line. Trained professionals are there to help you 24 hours a day, 365 days a year by calling 0800 995 1000.

For more information on finding the right NHS help visit www.northeastlondon.icb.nhs.uk/urgentcare

Find urgent and emergency care services

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.